Help & FAQS

Help & FAQs

Welcome to Pet Food Provisions’ Help & FAQs page. We are committed to providing exceptional customer service and ensuring that you have a smooth and satisfying shopping experience. Below you’ll find answers to some of the most frequently asked questions. If you don’t find the information you’re looking for, please contact us.

Ordering

Q: How do I place an order?
A: Browse our website and add the desired items to your cart. Once you’re ready to purchase, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Q: Can I cancel or modify my order?
A: Orders can be canceled or modified if they have not yet been processed. Please contact us immediately at sales@petfoodprovisions.com or call us at +1 (310) 622-9877 for assistance.

Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal, Zelle, Apple Pay and Cryptocurrency.

Q: Will I receive a confirmation email after placing an order?
A: Yes, after placing an order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us for assistance.

Q: How can I view my order history?
A: If you have an account with us, you can view your order history by logging in and navigating to the “My Orders” section.

Shipping

Q: What are your shipping costs?
A: We offer free standard shipping on all orders. Additional fees apply for next-day shipping and are calculated at checkout.

Q: How long does it take to receive my order?
A: Standard shipping typically takes 2-4 business days. Next-day shipping is available for an additional fee. Orders are processed and shipped within 24 hours of being placed.

Q: Do you ship internationally?
A: Yes, we ship to countries outside of the United States. We ship to all European countries, to Australia, and other North American and Asian Countries. For international orders, shipping and handling charges, duties, taxes, and tariffs are the responsibility of the buyer. Contact us at support@petfoodprovisions.com for more information.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. Use this tracking number on the carrier’s website to monitor your shipment.

Q: What if my package is lost or delayed?
A: If your package is lost or delayed, please contact us at sales@petfoodprovisions.com or call us at +1 (310) 622-9877. We will work with the carrier to resolve the issue.

Q: Can I change my shipping address after placing an order?
A: If you need to change the shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed.

Returns and Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. Items must be returned in their original condition, unused, and in their original packaging. Perishable goods, custom products, and gift cards are non-returnable.

Q: How do I return an item?
A: Contact us at sales@petfoodprovisions.com or call +1 (310) 622-9877 to initiate a return. We will provide you with return instructions and a return authorization number.

Q: How are refunds processed?
A: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Q: Can I exchange an item?
A: Yes, follow the return process and indicate that you would like an exchange. The new item will be shipped to you at no additional cost once the returned item is received and inspected.

Q: What if I receive a damaged or defective item?
A: If you receive a damaged or defective item, please contact us immediately at sales@petfoodprovisions.com or call +1 (310) 622-9877. Provide photos and a description of the damage. We will arrange for a replacement or refund.

Products

Q: Are your products safe for my pets?
A: Yes, all our products are carefully selected and meet high-quality standards to ensure the safety and well-being of your pets.

Q: How do I know which food is best for my pet?
A: Each product page includes detailed descriptions and nutritional information. If you have specific dietary concerns or needs, please consult your veterinarian.

Q: Do you offer samples of your products?
A: We do not offer samples at this time, but we stand by the quality of our products. If you are not satisfied with a purchase, you can return it within 30 days.

Q: How should I store pet food to keep it fresh?
A: We recommend storing pet food in a cool, dry place and in an airtight container to maintain freshness and prevent contamination.

Account

Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save your shipping information, and access order history.

Q: How do I create an account?
A: Click on the “Account” icon at the top of the page and select “Create Account.” Follow the prompts to enter your information.

Q: I forgot my password. How do I reset it?
A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Q: How do I update my account information?
A: Log in to your account and navigate to the “Account Settings” section to update your personal information, shipping address, and payment methods.

General Inquiries

Q: How can I contact customer service?
A: You can reach our customer service team by email at sales@petfoodprovisions.com or by phone at +1 (310) 622-9877. We are available Monday to Friday from 9 AM to 5 PM.

Q: Where are you located?
A: Our store is located at: Pet Food Provisions
4008 Piedmont Ave
Oakland, CA 94611

Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter and follow us on social media for the latest updates, promotions, and pet care tips.

Shipping Areas

Q: Do you ship to PO Boxes?
A: Yes, we ship to PO Boxes via USPS. Please ensure your shipping address is correct when placing your order.

Q: Can I specify a delivery date?
A: We cannot guarantee delivery on a specific date, but you can choose expedited shipping options at checkout for faster delivery.

International Shipping

Q: How do I handle customs and duties for international orders?
A: Customs, duties, and tariffs are the responsibility of the buyer. Please check with your local customs office for more information.

Promotions and Discounts

Q: How can I find out about your promotions and discounts?
A: Subscribe to our newsletter and follow us on social media to stay updated on our latest promotions and discounts.

Q: Can I use multiple discount codes on one order?
A: Only one discount code can be applied per order unless otherwise stated in the promotion’s terms and conditions.

Q: Do you offer a loyalty program?
A: We are working on launching a loyalty program to reward our loyal customers. Stay tuned for updates.

Bulk Orders

Q: Do you offer discounts for bulk orders?
A: Yes, we offer discounts for bulk orders. Please contact us at sales@petfoodprovisions.com or call us at +1 (310) 622-9877 for more information.

Q: How do I place a bulk order?
A: Contact our customer service team with your bulk order request, and we will assist you with the process.

Thank you for choosing Pet Food Provisions. We appreciate your business and look forward to serving you and your pets. If you have any other questions or need further assistance, please contact us:

Our team is here to help and ensure you and your pets have the best experience possible.