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Refund and Returns Policy

30-Day Return and Refund Policy

At Pet Food Provisions, we want you and your pets to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return and refund policy. Please read the details below.

Return Eligibility

  • Time Frame: Returns must be made within 30 days of the purchase date.
  • Condition: Items must be returned in their original condition, unused, and in their original packaging.
  • Non-Returnable Items: Perishable goods, custom products, and gift cards are non-returnable.

Return Process

  1. Contact Us: Initiate your return by contacting our customer service team at sales@petfoodprovisions.com or call us at +1 (310) 622-9877. Provide your order number and reason for the return.
  2. Receive Instructions: Our team will provide you with detailed return instructions and a return authorization number.
  3. Package Your Return: Securely pack the items in their original packaging and include the return authorization number.
  4. Ship Your Return: Send the package to the following address:
    Pet Food Provisions
    Attn: Returns Department
    4008 Piedmont Ave
    Oakland, CA 94611

Damaged Packages

If you receive a damaged package, please follow these steps:

  1. Inspect on Delivery: Before signing for the package, inspect it for any visible damages.
  2. Document the Damage: Note any damages on the delivery receipt and take photos of the damaged packaging and items.
  3. Contact Us Immediately: Notify us of the damage within 48 hours by emailing sales@petfoodprovisions.com or calling +1 (310) 622-9877. Provide photos and a description of the damage.
  4. Keep All Packaging: Retain all packaging materials until the damage claim is resolved.

Exchanges

  • Request an Exchange: If you wish to exchange an item, please follow the return process and indicate that you would like an exchange. We will process the exchange once we receive the returned item.
  • New Shipment: The new item will be shipped to you at no additional cost once the returned item is received and inspected.

Refunds

  • Processing Time: Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
  • Notification: You will receive an email notification once your refund has been processed.

Contact Information

If you have any questions or need further assistance, please do not hesitate to contact us:

Thank you for shopping with Pet Food Provisions. We value your business and are committed to providing excellent customer service.